Contact Us

Thank you for visiting MemoryHaven.

For questions regarding an order, product, shipment, return, refund, payment, or store policy, please contact our customer support team using the information below.

To help us provide accurate and efficient assistance, email is our recommended contact method. Written communication allows us to review order details, shipping information, product listings, and previous correspondence more carefully.

Customer Support

Email: vauossmnaiasom@gmail.com

Phone: +1 (936) 260-5549

Website: memoryhaven.us

Our customer support team generally responds to email inquiries within 1–2 business days, Monday through Friday.

Response times are estimates and may be longer during weekends, public holidays, periods of high inquiry volume, or when additional information is required from a supplier, carrier, payment provider, or other service provider.

Email support is recommended because phone availability may vary. If your call is not answered, please send us an email containing your name, order number, and a brief description of your inquiry.

Information to Include

When contacting us about an existing order, please provide:

• Your full name
• Your order number
• The email address used when placing the order
• The name of the product involved
• A clear description of the issue
• Relevant photographs, screenshots, or delivery information when applicable

Providing complete information may help us review and respond to your request more efficiently.

For privacy and security reasons, please do not send complete credit or debit card numbers, account passwords, government identification numbers, or other unnecessary sensitive information by email or telephone.

We may request reasonable information to verify that the person contacting us is the customer, recipient, or authorized representative connected to the order before disclosing order or account information.

Order Changes and Cancellations

Please contact us as soon as possible if you need to request an order cancellation, address correction, or product change.

Submitting a request does not guarantee that an order can be changed or canceled. Orders may enter processing shortly after they are placed, and we may be unable to modify or stop an order once it has been processed, submitted to a supplier, prepared for shipment, or transferred to a carrier.

Any approved cancellation, return, replacement, or refund remains subject to the applicable terms stated in our Return & Refund Policy, Shipping Policy, and other store policies.

Returns

Do not mail or deliver a return to our business address unless our customer support team has provided written return authorization and confirmed the correct return instructions.

Our business address is not automatically the return destination for every product. Depending on the product, supplier, condition of the item, and fulfillment location, an approved return may need to be sent to a different designated address.

Packages sent without prior authorization, sent to an incorrect address, or sent using instructions that were not provided by MemoryHaven may be refused, lost, delayed, or ineligible for reimbursement.

Please review our Return & Refund Policy before returning any product.

Shipping and Delivery Inquiries

Shipping estimates are not guaranteed delivery dates unless expressly stated otherwise in writing.

Carrier tracking information may take time to update, and delivery schedules may be affected by carrier operations, weather, customs procedures, address problems, local restrictions, holidays, or other circumstances outside our direct control.

When contacting us about a delivery issue, please provide your order number and the most recent tracking information available.

If tracking indicates that a package was delivered but you cannot locate it, please check the delivery area, mailbox, household members, building reception, neighbors, and the carrier’s delivery details before contacting us.

Product Information

We make reasonable efforts to present product descriptions, photographs, dimensions, materials, colors, features, and compatibility information accurately.

However, product appearance may vary slightly due to lighting, photography, screen settings, manufacturing updates, natural material variations, or differences between product versions.

Please review the complete product description, measurements, materials, included components, intended use, and care instructions before purchasing.

MemoryHaven sells memorial gifts, remembrance products, and related accessories. We do not provide funeral directing, cemetery management, cremation, burial, medical treatment, legal advice, mental health treatment, grief counseling, or emergency services.

For professional guidance concerning funeral arrangements, cremated remains, cemetery requirements, grief care, legal matters, or health concerns, please contact an appropriately qualified professional or relevant authority.

Business Information

Store Name: MemoryHaven

Legal Business Name: STOREVIA LIMITED

Business Type: Online Retail Store

Main Category: Memorial & Remembrance Gifts

Website: memoryhaven.us

Customer Support Email: vauossmnaiasom@gmail.com

Customer Support Phone: +1 (936) 260-5549

Business Address:

Unit 809, 8/F Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The business address listed above is provided for official business correspondence and identification purposes.

This location is not represented as a physical retail store, customer showroom, public service counter, customer pickup location, or universal return center. Customers should not visit the address or send products to it without receiving prior written authorization from MemoryHaven.

Business Hours

Monday–Friday: 10:00 AM–6:00 PM Hong Kong Time (GMT+8)

Saturday, Sunday, and Public Holidays: Closed

Messages received outside normal business hours will generally be reviewed on the next available business day.

Important Notice

Please retain copies of your order confirmation, tracking information, receipts, photographs, and correspondence until your inquiry has been fully resolved.

Communicating with us does not automatically approve a cancellation, refund, replacement, return, reimbursement, warranty claim, or other requested remedy. Each request will be reviewed according to the circumstances of the order and the policies that applied at the time of purchase.

For additional information, please review the policies published on the MemoryHaven website.