Privacy Policy

Last Updated: July 30, 2026

MemoryHaven is operated by STOREVIA LIMITED.

This Privacy Policy describes how MemoryHaven, STOREVIA LIMITED, Shopify, and service providers acting on our behalf may collect, use, disclose, store, and otherwise process personal information when you:

• Visit or browse memoryhaven.us
• Create or use a customer account
• View, search for, or purchase products
• Add products to your cart or wishlist
• Submit photographs, names, dates, messages, or customization instructions
• Contact customer support
• Request a return, refund, replacement, or cancellation
• Subscribe to marketing communications
• Submit a review or other content
• Otherwise interact with our website, products, or services

For purposes of this Privacy Policy, our website, online store, products, customer-support functions, and related services are collectively referred to as the “Services.”

MemoryHaven is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.

If there is a conflict between this Privacy Policy and our Terms of Service concerning the collection, use, disclosure, or processing of personal information, this Privacy Policy will control with respect to those privacy matters.

Please read this Privacy Policy carefully.

By using the Services, you acknowledge that you have read and understood the personal-information practices described in this Privacy Policy.

Where applicable law requires consent for a particular activity, we will request that consent separately. Your use of the website alone will not be treated as consent where applicable law requires a more specific affirmative action.

Nothing in this Privacy Policy is intended to limit any privacy right that cannot lawfully be excluded or restricted.

Who We Are

Store Name: MemoryHaven

Legal Business Name: STOREVIA LIMITED

Business Type: Online Retail Store

Main Category: Memorial & Remembrance Gifts

Website: memoryhaven.us

Email: vauossmnaiasom@gmail.com

Phone: +1 (936) 260-5549

Business Address:

Unit 809, 8/F Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The business address above is provided for official business identification and correspondence.

It is not a physical retail store, customer showroom, funeral service location, customer pickup point, fulfillment warehouse, or general return address.

Meaning of Personal Information

In this Privacy Policy, “personal information” means information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to an identifiable person or household.

Personal information may also include inferences drawn from other information where those inferences can reasonably be connected to an identifiable person.

Personal information generally does not include information that has been aggregated, anonymized, or de-identified so that it cannot reasonably identify or be linked to a person.

The meaning of personal information may vary depending on applicable law.

Personal Information We Collect or Process

The categories of personal information we collect or process depend on how you interact with MemoryHaven, the products or features you use, the information you choose to provide, your location, and applicable law.

We may collect or process the following categories of information.

Contact Information

Contact information may include:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Recipient name
• Company or organization name
• Apartment, unit, suite, or building information
• Delivery instructions
• Country, state, province, city, and postal code

Order and Transaction Information

Order and transaction information may include:

• Products viewed
• Products purchased
• Products placed in a cart
• Products placed on a wishlist
• Product variations selected
• Order number
• Order date
• Purchase amount
• Discounts applied
• Shipping fees
• Taxes
• Payment status
• Fulfillment status
• Shipping and tracking information
• Return, refund, exchange, replacement, or cancellation history
• Previous transactions
• Gift-recipient information
• Customer-support history associated with an order

Payment and Financial Information

Payment and financial information may include:

• Payment method
• Billing information
• Payment authorization
• Transaction identifier
• Payment confirmation
• Refund information
• Partial payment-card details
• Fraud-screening results
• Chargeback or payment-dispute information

Complete payment-card information is generally processed by Shopify or another authorized payment provider rather than directly stored by MemoryHaven.

Payment providers may collect and process additional information according to their own privacy notices and legal obligations.

Account Information

If customer accounts are available, account information may include:

• Username
• Email address
• Encrypted password or authentication information
• Account preferences
• Saved addresses
• Saved products
• Order history
• Communication preferences
• Account-security information

You are responsible for keeping your account credentials confidential and notifying us if you believe that your account has been accessed without authorization.

Communications With Us

When you contact MemoryHaven, we may collect:

• The contents of your email or message
• Your name and contact information
• Your order number
• Photographs or videos submitted to demonstrate a problem
• Shipping or tracking information
• Product-condition details
• Return or refund information
• Telephone messages
• Customer-service notes
• Records of our responses
• Other information you choose to provide

Please do not send complete payment-card numbers, account passwords, government identification numbers, medical records, or other unnecessary sensitive information by email or telephone.

Customization and Memorial Information

When you order a personalized or customized memorial product, you may choose to provide:

• Names
• Initials
• Dates
• Relationships
• Photographs
• Pet photographs
• Memorial messages
• Quotations
• Engraving instructions
• Printing instructions
• Image-cropping preferences
• Design selections
• Information needed to create the requested product

Some information may relate to a deceased person, pet, family member, gift recipient, or another identifiable person.

Information about a deceased person may not be treated as personal information under every privacy law. However, a memorial message, photograph, family relationship, or related information may also reveal information about living individuals.

You should submit only information you are authorized to provide and only the information reasonably necessary to complete the requested order.

Product Reviews and Public Content

When you submit a review, rating, question, photograph, comment, testimonial, or other public content, we may collect:

• Your display name
• Review text
• Product rating
• Submitted images or videos
• Product and order information
• Date of submission
• Information about whether a purchase was verified
• Any other content you choose to publish

Information submitted through a public or semi-public feature may be visible to other visitors.

Do not include private contact information, medical information, account credentials, complete payment information, or sensitive memorial information in a public review.

Device and Technical Information

Device and technical information may include:

• Internet Protocol address
• Browser type
• Browser settings
• Device type
• Operating system
• Screen resolution
• Language settings
• Time zone
• Network connection information
• Cookie identifiers
• Advertising identifiers
• Device identifiers
• Error logs
• Website-performance information
• Referring website
• Exit page
• General location inferred from an IP address

Website Usage Information

Usage information may include:

• Pages viewed
• Products viewed
• Collections viewed
• Searches performed
• Links selected
• Time spent on pages
• Cart activity
• Checkout activity
• Abandoned-cart activity
• Interaction with advertisements
• Interaction with emails
• Dates and times of visits
• Navigation patterns
• Website preferences
• Consent and privacy-choice records

Marketing Information

Marketing information may include:

• Email subscription status
• Marketing consent
• Unsubscribe status
• Products or categories of interest
• Interaction with promotional messages
• Advertising attribution
• Campaign identifiers
• Communication preferences
• Information used to limit repeated advertisements

Fraud, Security, and Compliance Information

We may collect or generate information used to:

• Authenticate transactions
• Evaluate payment risk
• Identify unusual activity
• Detect fraud
• Prevent account abuse
• Enforce quantity limits
• Investigate chargebacks
• Protect customers and the website
• Comply with legal obligations

This may include device, address, payment, transaction, order-history, and communication information.

Information We Generally Do Not Request

MemoryHaven generally does not need customers to provide:

• Complete government identification documents
• Social Security numbers
• Tax-identification numbers belonging to individual customers
• Medical records
• Mental health records
• Genetic information
• Biometric identifiers
• Account passwords
• Complete payment-card numbers through email
• Precise location information unrelated to delivery
• Information about cremated remains beyond what is reasonably necessary to select or use a product

Please do not submit this information unless we specifically request it for a lawful and necessary purpose.

Sources of Personal Information

We may obtain personal information from the following sources.

Directly From You

We collect information directly from you when you:

• Place an order
• Create an account
• Submit a customization request
• Contact customer support
• Request a return or refund
• Subscribe to marketing
• Submit a review
• Complete a form
• Participate in a promotion
• Otherwise provide information to us

Automatically Through the Services

We and service providers may automatically collect information through:

• Cookies
• Pixels
• Tags
• Local storage
• Analytics tools
• Advertising technologies
• Server logs
• Shopify Pixels
• Similar technologies

From Shopify and Other Service Providers

We may receive information from service providers that support:

• Website hosting
• Ecommerce functions
• Payment processing
• Fraud prevention
• Shipping
• Fulfillment
• Customer support
• Product personalization
• Email delivery
• Analytics
• Advertising
• Website security

From Business and Marketing Partners

Depending on the services enabled, we may receive information from advertising networks, social-media services, referral partners, affiliate partners, analytics providers, and other business partners.

From Publicly Available or Lawful Sources

Where permitted by law, we may receive information from publicly available sources, fraud-prevention services, address-verification providers, carrier databases, or other lawful sources.

Cookies and Similar Technologies

MemoryHaven, Shopify, and service providers may use cookies and similar technologies to operate and improve the Services.

Cookies may be used to:

• Keep the website functioning
• Maintain a shopping cart
• Remember language or regional preferences
• Support customer accounts
• Process checkout
• Detect fraud
• Maintain security
• Measure website traffic
• Understand product interest
• Diagnose technical problems
• Measure marketing performance
• Personalize content
• Deliver or measure advertisements

Some cookies may be necessary for the website to function. Other cookies may be used for analytics, personalization, or advertising.

Where required by applicable law, nonessential cookies and tracking technologies will be used only after the required consent has been obtained.

The available cookie controls may depend on your location, browser, device, Shopify configuration, and the technologies enabled on the website.

You may be able to manage cookies through:

• The MemoryHaven cookie banner
• A cookie-preference center
• Your browser settings
• Your device settings
• Global Privacy Control
• Our Your Privacy Choices page

Blocking all cookies may affect website features such as saved preferences, shopping carts, customer accounts, checkout, fraud prevention, and other necessary functions.

How We Use Personal Information

We may use personal information for the following purposes.

Providing and Fulfilling the Services

We may use information to:

• Display and operate the website
• Process orders and payments
• Confirm product availability
• Produce personalized products
• Review customization instructions
• Arrange fulfillment and delivery
• Provide tracking information
• Communicate about an order
• Process returns, refunds, replacements, and cancellations
• Maintain customer accounts
• Remember preferences
• Provide product recommendations
• Respond to customer-service inquiries
• Provide requested store features

Customizing Memorial Products

We may use submitted names, dates, photographs, messages, and design instructions to:

• Create the requested product
• Review image quality
• Crop or resize an image
• Format submitted text
• Send production information to an authorized supplier
• Correct production errors
• Provide customer support
• Resolve an order dispute

We will use private memorial content only for purposes reasonably connected to the customer’s order, support request, fraud prevention, or legal compliance.

We will not intentionally use a private memorial photograph in general advertising without obtaining appropriate authorization.

Improving the Website and Services

We may use information to:

• Understand how customers use the website
• Improve navigation
• Improve product selection
• Analyze store performance
• Diagnose technical issues
• Test website features
• Improve search results
• Improve customer support
• Understand customer preferences
• Develop new services or features

Where reasonably possible, we may use aggregated or de-identified information for these purposes.

Marketing and Advertising

Subject to applicable law and your available choices, we may use information to:

• Send promotional emails
• Send product announcements
• Provide cart reminders
• Show advertisements
• Measure advertising performance
• Understand whether an advertisement resulted in a visit or purchase
• Recommend products based on previous activity
• Create or measure advertising audiences
• Limit repeated advertisements

You may unsubscribe from promotional emails at any time using the unsubscribe link contained in the message.

Opting out of promotional communications does not prevent us from sending transactional or service-related messages concerning orders, accounts, security, returns, refunds, or policy updates.

Security and Fraud Prevention

We may use information to:

• Verify payment activity
• Authenticate accounts
• Detect unauthorized transactions
• Prevent payment fraud
• Investigate suspicious orders
• Prevent return or refund abuse
• Protect customer information
• Protect the website
• Enforce store policies
• Maintain system security
• Respond to security incidents

Communicating With You

We may use information to:

• Send order confirmations
• Send shipping updates
• Request missing order information
• Respond to questions
• Provide customer support
• Notify you about returns or refunds
• Send account or security notices
• Provide policy or service updates
• Maintain our business relationship with you

Legal and Regulatory Purposes

We may use information to:

• Comply with applicable law
• Respond to lawful requests
• Maintain business and tax records
• Establish, exercise, or defend legal claims
• Investigate disputes
• Respond to chargebacks
• Enforce our Terms and policies
• Protect the rights and safety of customers, MemoryHaven, and others
• Cooperate with courts, regulators, law enforcement, or government agencies where legally required

Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following bases.

Performance of a Contract

We may process information when reasonably necessary to:

• Process an order
• Produce a customized product
• Arrange shipping
• Provide customer support
• Process a return or refund
• Provide another service you requested

Consent

We may rely on consent for activities such as:

• Certain marketing communications
• Nonessential cookies
• Targeted advertising
• Particular uses of submitted content
• Other processing where consent is legally required

You may withdraw consent at any time, subject to applicable law. Withdrawal will not affect processing lawfully completed before the withdrawal.

Legitimate Interests

Where permitted by law, we may process information for legitimate business interests such as:

• Operating the store
• Improving the Services
• Preventing fraud
• Securing the website
• Understanding store performance
• Providing customer support
• Managing business records
• Protecting legal rights

We consider the nature of the information, the purpose of processing, and the potential effect on individuals before relying on legitimate interests.

Compliance With Legal Obligations

We may process information when necessary to comply with tax, accounting, consumer-protection, privacy, fraud-prevention, court, regulatory, or other legal obligations.

Protection of Rights and Safety

Where permitted by law, we may process information to protect the rights, property, security, or safety of MemoryHaven, our customers, service providers, or other persons.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes and subject to appropriate contractual, operational, and legal requirements.

Shopify

Our store is hosted and supported by Shopify.

Information submitted through the Services may be transmitted to and processed by Shopify to provide, secure, improve, and support the ecommerce platform and related services.

Shopify may process information in countries other than the country in which you reside.

Certain Shopify features may use information from interactions with MemoryHaven, Shopify, and other merchants to provide enhanced services, fraud prevention, analytics, personalization, or advertising functions.

Shopify may act as our service provider or processor for some activities and may act independently for other activities as described in Shopify’s own privacy notices.

Payment Providers

We may disclose information to payment processors, card networks, financial institutions, fraud-prevention providers, and related service providers to:

• Authorize payments
• Complete transactions
• Issue refunds
• Prevent fraud
• Resolve disputes
• Process chargebacks

Suppliers and Fulfillment Providers

We may disclose information reasonably necessary to produce and deliver an order, including:

• Customer or recipient name
• Shipping address
• Contact telephone number
• Product selection
• Customization instructions
• Submitted photograph
• Memorial wording
• Order identifier

Suppliers and fulfillment providers are expected to use this information only for authorized fulfillment, support, security, or legal purposes.

Shipping and Logistics Providers

We may disclose delivery information to postal services, shipping carriers, customs brokers, freight providers, tracking services, and local delivery partners.

Technology and Operational Providers

We may disclose information to providers supporting:

• Website hosting
• Cloud storage
• Ecommerce operations
• Customer accounts
• Customer support
• Email delivery
• Analytics
• Fraud prevention
• Website security
• Data management
• Product reviews
• Product personalization

Advertising and Marketing Partners

Depending on the technologies enabled and your privacy choices, we may disclose or make certain information available to advertising, analytics, social-media, and marketing partners.

This may include device information, cookie identifiers, website activity, product interest, and transaction attribution.

Under certain privacy laws, these activities may be considered a “sale,” “sharing,” or processing for “targeted advertising,” even when no money is exchanged for the information.

Available opt-out rights are described in this Privacy Policy and on our Your Privacy Choices page.

Parties You Direct Us to Involve

We may disclose information when you request or direct us to do so, including when:

• Shipping a gift to another person
• Using a social-media integration
• Requesting delivery through a specified service
• Authorizing another person to communicate about an order

Professional Advisers

We may disclose information to accountants, auditors, insurers, legal advisers, consultants, and other professional advisers where reasonably necessary.

Corporate Transactions

Information may be disclosed as part of a merger, acquisition, sale, financing, restructuring, insolvency, bankruptcy, transfer of assets, or similar business transaction.

Where required, we will provide applicable notice or obtain consent.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with law
• Respond to a court order, subpoena, warrant, or lawful government request
• Enforce our Terms or policies
• Investigate fraud
• Protect legal rights
• Protect the safety of customers or others
• Respond to an emergency where legally permitted

Sale, Sharing, and Targeted Advertising

MemoryHaven does not necessarily receive money in exchange for personal information.

However, some U.S. state privacy laws define “sale” or “sharing” broadly enough to include certain disclosures involving analytics, advertising cookies, advertising identifiers, or cross-context behavioral advertising.

Depending on our active advertising tools, the relevant jurisdiction, and applicable legal thresholds, we may have disclosed the following categories for advertising or analytics purposes:

• Device and technical information
• Website usage information
• Cookie and advertising identifiers
• General location information
• Product and shopping interests
• Advertising-interaction information
• Transaction-attribution information

We do not knowingly sell or share complete payment-card information, account passwords, or private customization photographs for targeted advertising.

Where applicable, you may opt out through:

• Our Your Privacy Choices page
• A data-sharing opt-out link
• A cookie-preference center
• Global Privacy Control
• The contact information below

Relationship With Shopify

Shopify collects and processes personal information concerning access to and use of the Services to provide and improve its platform.

Information submitted through MemoryHaven may be transmitted to Shopify and other service providers located in countries other than your country of residence.

Where Shopify acts as a service provider or processor on our behalf, privacy requests concerning MemoryHaven orders or customer records may need to be submitted to MemoryHaven.

Where Shopify independently determines the purposes and means of processing, requests may need to be submitted directly through Shopify’s privacy controls.

Customers may use Shopify’s own privacy portal to access certain information, request deletion, or manage certain advertising-related uses processed by Shopify.

Submitted Photographs and Memorial Content

We recognize that photographs, dates, names, relationships, messages, and memorial details may be emotionally sensitive.

We limit access to submitted memorial content to personnel and service providers who reasonably need it to:

• Produce an ordered product
• Verify image quality
• Fulfill and ship an order
• Correct a production issue
• Provide customer support
• Investigate fraud or disputes
• Comply with legal requirements

You should not submit photographs or information unless you own them or have appropriate permission to use them.

When a photograph contains another identifiable living person, you are responsible for obtaining any permission required to submit the photograph for the requested purpose.

We may refuse content that appears unlawful, infringing, abusive, exploitative, threatening, hateful, or technically unsuitable.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Whether you maintain an account
• Whether an order remains active
• Product-production requirements
• Return or refund periods
• Payment disputes
• Fraud-prevention needs
• Customer-service history
• Tax and accounting obligations
• Contractual requirements
• Legal claims
• Regulatory requirements
• Consent or marketing status

For example, we may retain transaction records after an order is completed to comply with financial, tax, fraud-prevention, dispute-resolution, and legal obligations.

Private photographs and customization information may be retained for a limited period after fulfillment to support production corrections, returns, disputes, or customer service.

We may retain information longer where required by law or reasonably necessary to establish, exercise, or defend legal claims.

When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely dispose of it according to our applicable practices.

Backup copies may remain for a limited period until they are overwritten or securely deleted.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

• Access controls
• Authentication
• Encryption in transit where supported
• Payment-provider security controls
• Fraud monitoring
• Service-provider restrictions
• Account-security procedures
• Data minimization
• Staff or contractor access limitations

No website, electronic transmission, network, storage system, or security method can be guaranteed to be completely secure.

You should:

• Use a unique password
• Keep account credentials private
• Avoid using unsecured networks for sensitive transactions
• Avoid sending sensitive information through ordinary email
• Sign out of shared devices
• Notify us if you suspect unauthorized activity

Security Incidents

If we become aware of a security incident involving personal information, we may investigate, contain, remediate, document, and provide notices as required by applicable law.

Customers may be asked to take reasonable protective steps, such as changing a password or monitoring account activity.

Children’s Privacy

The Services are intended for adults and are not directed to children.

We do not knowingly collect personal information directly from children under the age required by applicable law to provide independent consent.

A parent or legal guardian may purchase a product involving a child’s name or photograph when authorized to do so.

If you believe that a child has provided personal information to us without appropriate authorization, contact us so that we can review and, where appropriate, delete the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age as those terms are defined by applicable U.S. privacy laws.

Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties, including:

• Shipping-carrier tracking pages
• Payment providers
• Social-media platforms
• External product resources
• Shopify services

We do not control the privacy, security, availability, or content of independent third-party websites.

You should review the privacy policies and terms of any third-party service before providing information.

The inclusion of a link does not necessarily indicate endorsement, sponsorship, or affiliation.

Information posted publicly on a third-party social network or other public platform may be visible and reused by others according to that platform’s practices.

Your Privacy Rights

Depending on your location and applicable law, you may have some or all of the following rights.

These rights are not absolute and may be subject to verification, exceptions, business-applicability thresholds, and legal limitations.

Right to Access or Know

You may have the right to request confirmation of whether we process your personal information and to receive information about:

• Categories of information collected
• Specific information maintained
• Sources of information
• Processing purposes
• Categories of recipients
• Retention criteria

Right to Correction

You may have the right to request correction of inaccurate personal information.

Right to Deletion

You may have the right to request deletion of certain personal information.

We may retain information where permitted or required for purposes such as:

• Completing a transaction
• Processing a return or refund
• Maintaining tax and accounting records
• Preventing fraud
• Resolving disputes
• Exercising legal rights
• Complying with legal obligations
• Maintaining a record of the privacy request

Right to Data Portability

You may have the right to receive a portable copy of certain personal information in a usable format.

Right to Restrict Processing

You may have the right to request restriction of certain processing activities.

Right to Object

You may have the right to object to processing based on legitimate interests or to object to direct marketing.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing completed before withdrawal.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on your location, you may have the right to opt out of:

• Sale of personal information
• Sharing for cross-context behavioral advertising
• Processing for targeted advertising
• Certain forms of profiling

Right to Limit Certain Uses of Sensitive Information

Where applicable, you may have the right to limit particular uses or disclosures of sensitive personal information.

MemoryHaven does not use sensitive information to infer personal characteristics for unrelated purposes unless disclosed and permitted by law.

Right to Appeal

If we deny a privacy request, you may have the right to appeal the decision.

Right to Complain

You may have the right to lodge a complaint with the privacy or data-protection authority in your location.

How to Exercise Your Rights

To submit a privacy request, contact:

Email: vauossmnaiasom@gmail.com

Phone: +1 (936) 260-5549

Please use an appropriate subject line, such as:

• Privacy Request
• Access Request
• Deletion Request
• Correction Request
• Privacy Choices Request
• Privacy Request Appeal

Please include:

• Your full name
• Your email address
• Your country and state or province
• The right you wish to exercise
• Your order number, if relevant
• Sufficient information for us to understand the request

Do not include complete payment-card information, passwords, or unnecessary identity documents in your initial request.

Verification of Requests

We may need to verify your identity before completing a request involving access, correction, deletion, portability, or disclosure of personal information.

Verification may involve confirming:

• Your email address
• Account information
• Order information
• Recent transaction details
• Information already associated with your relationship with MemoryHaven

We will request only information reasonably necessary for verification.

If we cannot reasonably verify your identity, we may be unable to complete certain requests.

Opt-out requests involving browser-based advertising activity may not require the same level of verification as requests for specific account or order information.

Authorized Agents

Where permitted by law, you may authorize another person to submit a privacy request on your behalf.

We may ask the agent to provide evidence of authorization and may contact you directly to confirm the request.

An authorized agent should use the subject line:

Authorized Privacy Agent Request

Global Privacy Control

Global Privacy Control, or GPC, is a browser-based preference signal that may communicate a request to opt out of sale, sharing, or targeted advertising.

Where required by applicable law and technically received by our website, MemoryHaven will treat a valid GPC signal as an applicable opt-out request for the browser and device sending the signal.

A GPC preference may apply only to the browser or device that sends it unless:

• You are signed into an account
• The signal can reasonably be associated with the account
• Applicable law requires broader application

You may need to enable GPC separately on each browser and device.

Deleting cookies or changing browsers may require you to submit the preference again.

Marketing Communication Preferences

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us.

After unsubscribing, you may continue to receive non-promotional communications concerning:

• Orders
• Shipping
• Accounts
• Returns
• Refunds
• Security
• Customer service
• Legal or policy notices

Unsubscribe requests may require a reasonable period to take effect.

No Unlawful Discrimination

MemoryHaven will not unlawfully discriminate against you solely because you exercise an applicable privacy right.

Exercising a privacy right will not, by itself, result in unlawful:

• Denial of goods or services
• Differences in pricing
• Differences in service quality
• Retaliation

Some website features may function differently when optional cookies or personalization technologies are disabled.

Requests We May Decline or Limit

Where permitted by law, we may decline or limit a request that is:

• Fraudulent
• Abusive
• Excessive
• Repetitive
• Technically impossible
• Not reasonably verifiable
• Submitted by an unauthorized person
• Intended to obtain another person’s information
• Subject to a lawful exception
• In conflict with a legal obligation

Where required, we will explain the reason for a denial and provide information about any available appeal process.

Response Timing

We will respond to verified privacy requests within the period required by applicable law.

Response time may depend on:

• Your location
• The requested right
• Verification
• Complexity
• The number of requests
• Whether a lawful extension is available

Our ordinary customer-support response estimate of 1–2 business days is separate from any legal deadline for completing a verified privacy request.

International Transfers

MemoryHaven, Shopify, suppliers, fulfillment providers, payment providers, carriers, and other service providers may process personal information outside your country of residence.

This may include processing in Hong Kong, the United States, Canada, and other countries where service providers operate.

Privacy laws in another country may differ from those in your country.

Where required by applicable law, international transfers will be supported by an authorized legal mechanism, which may include:

• Adequacy decisions
• Standard contractual clauses
• Contractual safeguards
• Data-processing agreements
• Consent where legally appropriate
• Other legally recognized transfer mechanisms

Information may also be disclosed in response to lawful requests by authorities in the jurisdiction where it is processed.

Complaints and Appeals

If you have concerns about how MemoryHaven processes personal information, contact:

vauossmnaiasom@gmail.com

Please use the subject line:

Privacy Complaint

Where applicable law provides an appeal right, use the subject line:

Privacy Request Appeal

Depending on your location, you may also have the right to contact your local privacy or data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Store operations
• Products and services
• Shopify features
• Service providers
• Cookies or advertising technologies
• Security practices
• Legal or regulatory requirements
• Business structure

When we make changes, we will post the revised policy on memoryhaven.us and update the “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent.

The policy in effect when information is collected will generally govern that processing, subject to lawful updates and applicable requirements.

Contact Information

For questions, complaints, privacy choices, or requests concerning this Privacy Policy, contact:

Store Name: MemoryHaven
Legal Business Name: STOREVIA LIMITED
Email: vauossmnaiasom@gmail.com
Phone: +1 (936) 260-5549
Website: memoryhaven.us

Business Address:

Unit 809, 8/F Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The address above is provided for official business identification and correspondence.

It is not a physical retail store, customer-service counter, customer pickup point, fulfillment warehouse, or general return address.

Customer support generally responds within 1–2 business days, Monday through Friday.