Your Privacy Choices

Last Updated: July 30, 2026

MemoryHaven respects your privacy and is committed to providing clear choices concerning the collection, use, disclosure, and processing of your personal information.

This page explains how you may exercise certain privacy choices and rights that may be available to you based on your location and applicable privacy law.

This page supplements our Privacy Policy. Please review our Privacy Policy for additional information about the categories of personal information we collect, the purposes for which we use it, the types of recipients to whom it may be disclosed, and how long it may be retained.

Nothing on this page is intended to limit any privacy right that cannot lawfully be excluded or restricted.

Information Collected Through Our Website

When you visit or interact with memoryhaven.us, we and service providers operating on our behalf may collect information through:

• Cookies
• Pixels
• Tags
• Software development kits
• Local storage
• Analytics tools
• Advertising technologies
• Session and interaction tools
• Similar tracking technologies

Depending on how you interact with the website, this information may include:

• Internet Protocol address
• Browser type and settings
• Device type and operating system
• General location inferred from an IP address
• Website pages viewed
• Products and collections viewed
• Searches performed
• Links or advertisements selected
• Shopping-cart activity
• Checkout activity
• Referring and exit pages
• Dates and times of website activity
• Advertising identifiers
• Cookie identifiers
• Interactions with emails or marketing messages
• Information regarding how the website performs on your device

Cookies may support website functions such as remembering preferences, maintaining a shopping cart, measuring traffic, preventing fraud, improving website performance, and delivering or measuring advertising.

Advertising and Analytics

Depending on the tools enabled on our website, we may allow analytics, advertising, social-media, ecommerce, and technology providers to collect or receive certain information concerning your interactions with MemoryHaven.

These providers may use information to:

• Measure website traffic
• Understand store performance
• Identify technical issues
• Prevent fraudulent activity
• Remember user preferences
• Measure advertising performance
• Limit repeated advertisements
• Understand whether an advertisement resulted in a visit or purchase
• Deliver advertising that may be more relevant to a user’s interests

Some providers may combine information received through MemoryHaven with information collected from other websites, applications, devices, or services, subject to their own privacy practices and applicable law.

Depending on the jurisdiction and the nature of the processing, certain disclosures involving advertising cookies or cross-context behavioral advertising may be treated as a “sale,” “sharing,” or use of personal information for “targeted advertising.”

MemoryHaven does not necessarily receive money in exchange for this information. However, some privacy laws may use broader definitions that include certain disclosures made for advertising or other valuable consideration.

Your Right to Opt Out

Depending on where you live and whether applicable legal thresholds are met, you may have the right to request that MemoryHaven stop:

• Selling your personal information
• Sharing your personal information for cross-context behavioral advertising
• Processing your personal information for targeted advertising
• Using certain nonessential advertising cookies
• Profiling you in furtherance of decisions producing legal or similarly significant effects, where applicable

Submitting an opt-out request will not prevent us from using information when reasonably necessary to:

• Operate the website
• Maintain your shopping cart
• Process an order
• Provide customer support
• Detect or prevent fraud
• Maintain security
• Fulfill a requested service
• Comply with legal obligations
• Perform other activities permitted by applicable law

Opting out of targeted advertising does not necessarily mean that you will stop seeing advertisements. You may continue to receive advertisements that are contextual, nonpersonalized, or based on the content of the page you are viewing.

How to Submit an Opt-Out Request

You may submit a privacy choice request by contacting us at:

Email: vauossmnaiasom@gmail.com
Phone: +1 (936) 260-5549

Please use the subject line:

Privacy Choices Request

In your request, please specify which privacy choice you wish to exercise, such as:

• Opt out of the sale of personal information
• Opt out of sharing for cross-context behavioral advertising
• Opt out of targeted advertising
• Limit certain advertising cookies
• Correct personal information
• Delete personal information
• Access personal information
• Obtain a portable copy of personal information
• Appeal a previous privacy-request decision

Please include sufficient information for us to understand and process your request, such as:

• Your full name
• The email address associated with your account or order
• Your country and state or province of residence
• The nature of your request
• Your order number, when the request concerns an order
• The browser, device, or account involved, when relevant

Do not send passwords, complete payment-card numbers, government identification numbers, copies of sensitive identity documents, cremated-remains information, or unnecessary private memorial content in your initial request.

We will request additional information only when reasonably necessary to understand, verify, or process the request.

Privacy Choices Link and Cookie Controls

Where available, you may also exercise certain choices through:

• A “Your Privacy Choices” link
• A “Do Not Sell or Share My Personal Information” link
• A cookie preference center
• A consent banner
• Browser privacy settings
• Device advertising settings
• Global Privacy Control

The controls displayed to you may vary based on:

• Your location
• Browser
• Device
• Account status
• Previously saved preferences
• Website technologies currently enabled
• Applicable legal requirements

Rejecting nonessential cookies through a cookie banner may not remove cookies already stored on your device. You may need to remove existing cookies through your browser settings.

Blocking all cookies may affect website functions, including saved preferences, shopping carts, account access, checkout, fraud prevention, and other necessary features.

Global Privacy Control

Global Privacy Control, commonly referred to as GPC, is a browser-based preference signal that may communicate a request to opt out of the sale or sharing of personal information or targeted advertising.

Where MemoryHaven is legally required to recognize GPC and our website receives a valid GPC signal, we will treat the signal as an applicable opt-out request for the browser and device through which the signal was received.

The scope of a GPC request may depend on:

• Applicable law
• Whether you are signed into an account
• The browser or device sending the signal
• Whether we can reasonably associate the signal with other information
• The technical capabilities of the website and relevant service providers

A GPC signal may apply only to the browser or device that sends it unless applicable law requires or available technology permits a broader application.

To apply privacy preferences across multiple browsers or devices, you may need to enable GPC or submit a request on each browser or device.

Covered businesses in California must recognize a valid GPC signal as a request to opt out of applicable sale or sharing, and Colorado recognizes GPC as a qualifying universal opt-out mechanism.

Browser and Device Controls

Most browsers allow users to:

• View stored cookies
• Delete cookies
• Block certain cookies
• Block third-party cookies
• Receive notifications before cookies are stored
• Use private or incognito browsing
• Enable supported privacy preference signals

Mobile devices and operating systems may also provide settings concerning:

• Advertising identifiers
• Location access
• Application tracking
• Notifications
• Camera and photo access
• Personalized advertising

Browser and device controls are provided by third parties and may change over time.

MemoryHaven does not control whether every browser, extension, device, or third-party service correctly sends, receives, or processes privacy signals.

Other Privacy Rights

Depending on your location and applicable law, you may also have the right to request:

• Confirmation of whether we process your personal information
• Access to personal information maintained about you
• Correction of inaccurate personal information
• Deletion of certain personal information
• A portable copy of certain personal information
• Information about categories of personal information collected
• Information about categories of sources
• Information about purposes of collection and use
• Information about categories of third parties receiving information
• Restriction of certain processing
• Withdrawal of consent where processing is based on consent
• Limitation of certain uses of sensitive personal information
• An appeal of a denied privacy request

These rights are not absolute and may be subject to legal exceptions, verification requirements, business eligibility thresholds, and limitations under applicable law.

For example, we may be permitted or required to retain information necessary to:

• Complete an order
• Process a return or refund
• Maintain transaction and tax records
• Detect or prevent fraud
• Resolve disputes
• Enforce agreements
• Protect website security
• Exercise or defend legal claims
• Comply with legal obligations
• Maintain records of privacy requests

Sensitive and Memorial-Related Information

Customers may voluntarily provide photographs, names, dates, relationships, messages, customization instructions, pet information, or other personal memorial content when ordering personalized products or contacting customer support.

Please provide only the information reasonably necessary to complete your order or request.

Where applicable, requests to delete submitted memorial content may be limited when the information is still reasonably necessary to:

• Produce or deliver an ordered product
• Correct a production error
• Provide customer support
• Investigate a dispute
• Prevent fraud
• Maintain transaction records
• Comply with legal obligations

After those purposes have ended, information will be handled according to our applicable retention practices and Privacy Policy.

Do not submit medical records, government identification documents, account passwords, complete payment-card details, or other unnecessary sensitive information.

Request Verification

We may need to verify your identity before completing certain privacy requests.

Verification measures will be proportionate to:

• The nature of the request
• The sensitivity of the information
• The potential risk of unauthorized disclosure or deletion
• The information reasonably available to us
• Applicable legal requirements

Verification may involve confirming:

• Your email address
• Order information
• Account information
• Recent transaction details
• Information already associated with your relationship with MemoryHaven

We will not ask you to provide more information than is reasonably necessary for verification.

If we cannot reasonably verify a request, we may be unable to disclose, correct, or delete the requested information. When appropriate, we will explain the reason and provide available next steps.

An opt-out request concerning browser-based advertising activity may not require the same verification as a request for access to account or order information.

Authorized Agents

Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.

We may request reasonable evidence that:

• You authorized the agent to act for you
• The agent is properly registered where registration is legally required
• The request relates to the correct individual
• The authorization remains valid

We may also contact you directly to confirm the authorization or verify your identity where permitted.

An authorized agent should submit the request to:

vauossmnaiasom@gmail.com

The subject line should state:

Authorized Privacy Agent Request

The request should identify the individual represented, the requested right, the agent’s contact information, and the basis of the agent’s authority.

Scope of Your Request

A privacy preference may apply only to the:

• Browser
• Device
• Account
• Email address
• Cookie identifier
• Advertising identifier
• Order record

associated with the request.

If you use multiple email addresses, accounts, browsers, or devices, you may need to submit or enable choices for each one.

Deleting browser cookies may remove a saved opt-out preference. If that occurs, you may need to submit the preference again.

Signing into an account may allow us to associate certain choices with the account where technically feasible and legally required.

Response Timing

We will acknowledge and respond to privacy requests within the period required by applicable law.

The response period may vary depending on:

• Your location
• The type of request
• Verification
• Complexity
• Number of requests received
• Whether an extension is permitted by law

Our regular customer support team generally responds to initial inquiries within 1–2 business days, Monday through Friday. This customer-service estimate is separate from any legally prescribed deadline for completing a verified privacy request.

If additional time is legally permitted and reasonably necessary, we will provide any required notice.

Appeals

If we deny or cannot fully complete a privacy request, we may explain the reason where required or appropriate.

If applicable law provides a right to appeal, you may submit an appeal by emailing:

vauossmnaiasom@gmail.com

Use the subject line:

Privacy Request Appeal

Include:

• Your original request date
• A description of the original request
• The response or decision you received
• The reason you believe the decision should be reconsidered
• Any relevant supporting information

We will review the appeal and respond in accordance with applicable law.

No Discrimination

MemoryHaven will not unlawfully discriminate against you solely because you exercised an applicable privacy right.

Exercising a privacy right will not, by itself, result in:

• Denial of ordinary store access
• Unlawful differences in pricing
• Unlawful differences in service quality
• Retaliation
• Refusal to process a valid order

Certain website functions or personalized features may not operate in the same way when cookies or data processing necessary for those features are disabled.

Applicable California guidance states that consumers generally have the right not to be discriminated against for exercising CCPA rights.

Requests We May Decline or Limit

To the extent permitted by law, we may decline or limit a request that is:

• Fraudulent
• Abusive
• Excessive
• Repetitive
• Technically impossible
• Not reasonably verifiable
• Submitted by an unauthorized person
• Intended to obtain another person’s information
• In conflict with a legal obligation
• Subject to a lawful exception

We may charge a reasonable fee or refuse to act on manifestly unfounded or excessive requests only where applicable law permits.

We will not require you to waive legal rights or agree to unrelated terms as a condition of exercising an applicable privacy right.

Third-Party Services

MemoryHaven may use independent service providers for:

• Website hosting
• Ecommerce operations
• Payment processing
• Analytics
• Advertising
• Email communications
• Fraud prevention
• Customer support
• Shipping and fulfillment
• Product personalization

Some third parties provide separate privacy controls that MemoryHaven does not operate.

You may need to adjust preferences directly with a third-party platform, browser, social-media service, advertising provider, or device manufacturer.

Our Privacy Policy provides additional information about categories of service providers and other recipients, where applicable.

Changes to Your Choices

You may update or withdraw a privacy preference by using an available preference center or contacting us.

Where permitted by applicable law, you may later authorize processing that you previously opted out of.

We will not treat ordinary website use alone as consent to resume a sale, sharing, or targeted-advertising activity when applicable law requires a more specific opt-in method.

Changes may require time to propagate through our systems and service providers.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information appropriate to the nature of the information and our operations.

However, no website, network, storage system, or electronic transmission can be guaranteed to be completely secure.

Please use a unique password, protect your account credentials, avoid sending sensitive information through unsecured channels, and notify us if you suspect unauthorized activity.

Relationship to Our Privacy Policy

This Your Privacy Choices page should be read together with the MemoryHaven Privacy Policy.

The Privacy Policy provides more detailed information about:

• Information we collect
• Sources of information
• Purposes of processing
• Cookies and tracking
• Disclosures to service providers and other parties
• International data processing
• Retention
• Security
• Children’s privacy
• Privacy rights
• Contact information

If this page conflicts with a mandatory privacy-law requirement, the mandatory requirement will control.

Changes to This Page

We may update this page to reflect changes in:

• Applicable law
• Website technologies
• Advertising practices
• Analytics providers
• Privacy controls
• Store operations
• Service providers

Updates will be posted on memoryhaven.us with a revised “Last Updated” date.

We encourage users to review this page and our Privacy Policy periodically.

Contact Information

For privacy-related questions, choices, requests, or appeals, contact:

Store Name: MemoryHaven
Legal Business Name: STOREVIA LIMITED
Email: vauossmnaiasom@gmail.com
Phone: +1 (936) 260-5549
Website: memoryhaven.us

Business Address:

Unit 809, 8/F Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The business address is provided for official business identification and correspondence.

It is not a physical retail store, public customer-service counter, customer pickup location, fulfillment center, or general return address.

Customer support generally responds within 1–2 business days, Monday through Friday.